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Dental Guiding Point
To make the business side of dentistry less lonely, less stressful, and more successful — by giving away the practical knowledge, systems, and leadership insights from someone who has been in the trenches, growing from $0 to $21 million a year. The lessons here are real, hard-won, and designed to help dentists thrive — in practice, and in life.
Episodes
18 episodes
Is Saving on Overhead Actually Worth Your Time?
In this episode, Dr. Mark Dill and Toria Plank break down why lowering your overhead isn't actually the biggest lever for growth — and what to focus on instead.Dr. Dill shares the real math behind cutting your dental supply costs (it's ...
Stop Waiting to Be Promoted (Do This Instead)
A dental assistant named Heather sent us a question that turned into a full episode: "I am a dental assistant with an interest in OM. What kind of training should I start to achieve this long-term goal?"In this episode, Dr. Mark Dill an...
Dental Office Drama: What It Actually Is (Most Owners Get This Wrong)
Ever notice how the same office drama keeps popping up — and it's never actually about what people say it's about?In this episode, Dr. Mark Dill and Toria Plank break down what "drama" really is in a dental office, and it's not what mos...
How Much Should Your Dental Practice Spend on Marketing? (8% vs. 15% Rule)
Ever wonder why some dentists are white-knuckling their marketing spend while others scale it with confidence — and both end up growing? In this episode, Dr. Mark Dill and Toria Plank break down exactly how much you should be spend...
The Daily Number That Actually Determines Your Dental Practice's Success
Ever set a goal for your dental practice, blown right past it, and still had no idea why? Or set one that felt impossible from day one? In this episode, Dr. Mark Dill and Toria break down exactly why most dental offices get goal-se...
Prepay or Pray: Fixing Your No-Show Problem
Ever wonder why some patients cancel, no-show, or ghost you mid-treatment, while others show up ready to go every single time? In this episode, Dr. Mark Dill and Toria break down exactly why patients don't show up for treatment — and it's not b...
Building a Program That Actually Fills Your Schedule
In this episode of Dental Guiding Point, Dr. Mark Dill and Toria Plank break down the exact reactivation system they use to bring lost patients back in the chair — and explain why your existing patient base is one of the most overlooked (and fr...
Google Reviews Are Costing You New Patients (Here's How to Fix It)
In this episode of Dental Guiding Point, Dr. Mark Dill and Toria Plank break down the exact review strategy they've used to generate 3,000+ Google reviews and explain why reviews are one of the most powerful (and free) marketing tools for growi...
Building a Team That Wants to Learn: A Guide to Continuing Education
Ever wonder why some team members come back from continuing education fired up to make changes, while others just... stop wanting to go? In this episode, Dr. Mark Dill and Toria break down exactly what makes continuing education actually stick ...
How We Built a Team That Refuses to Quit
Ever wonder why some dental teams stay together through everything, while others can't keep staff past a year? In this episode, Dr. Mark Dill and Toria break down exactly what makes team building actually work — and it's not the activity, the b...
The 15-Minute System Every Dental Office Needs To Know
If your dental team starts every day reacting instead of executing, your morning huddle may be the problem. Dr. Mark Dill and Toria Plank reveal the framework they use to organize their teams, assign ownership to every team member, and create a...
How We Increased Collections (Without Hiring More Staff)
What if the fastest way to grow your dental practice isn't hiring more people—but getting more out of the team you already have? Dr. Mark Dill and Toria Plank share the simple game system they use to increase collections, improve office culture...
The Office Manager Episode: What They Should Do, What to Pay, and How to Keep Them
The office manager is the most important hire in your practice — and most dentists have no idea what they should actually be doing. Dr. Mark Dill and Toria Plank break down what a real office manager looks like, how to promote from within, what...
Stop Working IN Your Practice and Start Working ON It
Most dentists know what needs to change — they just can't find the time or energy to do anything about it. Dr. Mark Dill and Toria Plank break down why dentists stay stuck in Groundhog Day, why tiredness is just unwillingness in disguise, and t...
Fire Fast: How to Let Someone Go Without Guilt, Drama, or Legal Headaches
Holding on to the wrong employee too long is one of the most expensive mistakes in dentistry. Dr. Mark Dill and Toria Plank break down exactly when to fire someone, how to do it cleanly, and why protecting your whole team matters more than avoi...
Hire Fast, Fire Fast: The Dental Practice Hiring Playbook
Most dentists are losing great employees before they ever make an offer. Dr. Mark Dill and Toria Plank break down their complete hiring system — where to find candidates, how to spot red flags fast, and why hiring multiple people at once beats ...
What Is Dental Guiding Point? The Podcast Built for Dentists Who Want More
Dr. Mark Dill started with zero patients and two employees in 2008. Today he runs four locations doing up to $80,000 per operatory per month. In this intro episode, he and COO Toria Plank share why they started Dental Guiding Point, who it's fo...
Dental Guiding Point — Official Trailer
Dental Guiding Point launches July 4th, 2026. Hosted by Dr. Mark S. Dill and Toria Plank — a dentist and COO who've spent 17 years building a four-location practice group in Chattanooga from scratch. Real guidance on the business side of dentis...
